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Frequently Asked Questions

Who do I contact if I have a question or comment about the LBJLM website?

Contact johnson.library@nara.gov

We will make every effort to accommodate all correspondence.

What is the LBJLM website Disabled Access Policy?

We make every effort to offer a barrier-free web experience to our visitors. To find out more about the Disabled Access Policy go to Disabled Access Policy

What access is available for the disabled at the LBJLM?

The museum is handicap accessible with elevators in the central lobby with access to all exhibit floors and the lower floor restrooms. Transcripts for deaf and hard-of-hearing, Braille booklets, and wheelchairs are available at the lobby information desk. Closed caption video presentations provide text in English and Spanish.

What is the LBJLM website Privacy Policy?

You can read our privacy statement by going to Privacy Policy.

What is the difference between an "On-line Holding" and "Holding"?

"On-line Holdings" refer to content available for access on the LBJLM website. Not all of the "Holdings" within the facility are available on the website. The LBJLM holdings are vast and we are continually updating our on-line holdings in an effort to offer our website visitors convenient access.

What is the LBJLM general contact information?

    Lyndon Baines Johnson Library and Museum
    2313 Red River Street
    Austin, TX 78705
    Telephone: 512.721.0200

    Museum Hours:
    9:00 a.m. to 5:00 p.m
    Every day except Christmas

    Reading Room Hours:
    9:00 a.m. to 5:00 p.m. weekdays
    Closed on Federal Holidays.
    For more details go to: Directions & Hours

    Reading Room (Archives): 512-721-0212
    Administrative Fax Number: 512-721-0170
    Archives Fax Number: 512-721-0169
    Audio-Visual Archives Fax Number: 512-721-0171

How do I play audio and video files?

In order to play A/V files from the LBJLM website, you must have the RealPlayer media player. Many computers come with this player already installed yet sometimes you must download the player from the Real.com website. The basic RealPlayer is FREE and can be found at www.real.com.

Troubleshooting A/V Files

First try double clicking on the file link and see if the file plays or if you get an error message. If the file plays, then you're all set to go. However, if you get an error message, your computer either doesn't have the RealPlayer or it isn't working properly.

If you do not have the RealPlayer, go to www.real.com and download the FREE player to your hard drive. Remember to make a note where you downloaded the file to on your hard drive because you will need to find the file when the download is complete and double click it to INSTALL the RealPlayer on to your computer.

If your computer has RealPlayer installed yet it doesn't seem to be working properly, re-install the RealPlayer by downloading the latest version from www.real.com.

An advanced feature offered by the LBJ Library and Museum is Real surestreaming technology. This means that you do not have to choose what connection speed to receive the Real Media files because the LBJLM RealServer will automatically choose the correct connection speed for you.

Can I download pictures and media or is there a copyright issue?

Most of the photographs on the website are in what's called the "Public Domain". That means they are free to use. It is requested that you credit the photographer or artist whenever possible.

To explore more at the National Archives, go to www.archives.gov.

I'm getting broken links or errors?

Every effort was made to make sure the LBJLM website works well. Sometimes, however, different computers, software, connection speeds, browsers, etc. can cause errors.The LBJLM website is best used with Netscape Navigator or Microsoft Explorer, RealPlayer and an Internet connection at 56kps or better. Remember connection speeds can affect the performance of media files. So, if you are on a 28.8kps modem connection you may need to be a bit more patient for files to play.

If you happen to come across a link that doesn't work, e-mail johnson.library@nara.gov with the page and description of the link and we'll check it out as soon as we can.

General Information

Director of the LBJ Library and Museum: Mark K. Updegrove
Telephone: 512-721-0158
Email Address: mark.updegrove@nara.gov

Deputy Director of LBJ Foundation: Elizabeth Boone
Telephone: (512) 232-2280

Administered by: National Archives and Records Administration

Museum Visiting Hours: 9 a.m. to 5 p.m. daily, closed on Christmas Day
Archives Reading Room Hours: Monday - Friday, 9 a.m. - 5 p.m. (closed all Federal holidays).

LBJ Library Email Address: johnson.library@nara.gov

Main Telephone Number: 512-721-0200
Reading Room (Archives): 512-721-0212
Administrative Fax Number: 512-721-0170
Archives Fax Number: 512-721-0169
Audio-Visual Archives Fax Number: 512-721-0171

Address: LBJ Library and Museum, 2313 Red River Street, Austin, Texas 78705

The Vision of the Lyndon Baines Johnson Library and Museum:

"It is all here: the story of our time with the bark off. This Library will show the facts, not just the joy and triumphs, but the sorrow and failures, too."

"I hope that visitors who come here will achieve a closer understanding of the presidency and that young people will get a clearer comprehension of what this nation tried to do in an eventful period of its history."

--Lyndon Baines Johnson

The Mission of the Lyndon Baines Johnson Library and Museum:

To preserve and protect the historical materials in the collections of the Johnson Library and make them readily accessible;

To increase public awareness of the American experience through relevant exhibitions and educational programs;

To advance the Lyndon Baines Johnson Library and Museum's standing as a center for intellectual activity and community leadership while meeting the challenges of a changing world.

Official Name:

Lyndon Baines Johnson Library and Museum

Other Appropriate Name:

LBJ Library and Museum

Dedication Date:

May 22, 1971

Location:

The Library is situated on a 30-acre site on The University of Texas campus in Austin, Texas. The building is on a promontory-like plaza adjoining Sid Richardson Hall and the LBJ School of Public Affairs.

Library Architecture:

Modern and monolithic in design, the ten-story building is notable for its unornamented travertine exterior. The east and west walls have a base thickness of eight feet, curving gently upward to the underside walls of the tenth floor, which overhangs the exterior walls by fifteen feet on each side. The north and south walls are set back fifteen feet, with balconies overlooking the campus and city. The most notable feature of the interior is the Great Hall, with its ceremonial staircase and a five-story, glass-encased view of the archives collection.

Library Architects:

Skidmore, Owings, and Merrill. Partner-in-charge: Gordon Bunshaft. Also, Brooks, Barr, Graeber, and White. Partner-in-charge: R. Max Brooks.

 

 

 


Last Updated on October 13, 2009